Our Return Policy
At Bouffée Par Nour Perfumery, we want you to love your purchase — which is why we take great care in ensuring all items are checked and packed carefully before delivery. Please note that we do not offer refunds for any purchases.
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However, once parcels are handed over to the courier, we are not responsible for any delays or damages that may occur during shipping. We truly appreciate your understanding.
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However, if you receive the wrong product, we will be happy to offer an exchange. Simply WhatsApp us within 7 days of receiving your order and we’ll assist you promptly.
Eligibility for Exchange
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Exchange is accepted within 7 days of receiving your order
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Item(s) must be unopened, unused, in original condition and packaging
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Proof of purchase (receipt or order number) is required
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Important: Contact Us via WhatsApp First
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Before initiating an exchange, please WhatsApp us at +65 8755 0480 with:
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Your order number
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A photo of the item
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A brief explanation
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We'll guide you through the next steps
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Non-Exchangeable Items
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Opened or used perfumes
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Items marked as final sale
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Items with broken seals or damaged packaging